Welcome to Cheap Clozi Vibe’s FAQ section! We’re all about making your fashion shopping experience smooth, transparent, and delightful. Below you’ll find answers to our most common questions about our trendy lingerie, party dresses, nightwear, and more.

About Our Products

Q: What kind of products does Cheap Clozi Vibe specialise in?
A: We specialise in affordable yet stylish women’s fashion including lingerie (Brazilian, French knickers, thongs), dresses (party, mini, midi), nightwear (pyjamas, dressing gowns), and cosy essentials like knitted jumpers and thermals. Our collection is designed for women who love trendy pieces without the luxury price tag!
Q: How do I know what size to order?
A: We provide detailed size charts for each product. Many of our customers order multiple sizes/styles to try at home (like having your personal fitting room!) and return what doesn’t fit perfectly within our 15-day return window.
Q: Are your products true to size?
A: Most items run true to size, but we always recommend checking our size guides as some fashion-forward pieces may have unique fits. Our product descriptions will note if an item runs small or large.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Why was my card declined?
A: This is usually due to your bank’s security measures. Please check with your bank to ensure international transactions are enabled (we’re based in the UK). Alternatively, try PayPal which often bypasses these restrictions.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping (£12.95): Shipped via DHL/FedEx, arrives in 10-15 business days after dispatch
– Free Shipping: For orders over £50, shipped via EMS (15-25 business days)
Pro Tip: Combine orders with friends to reach the £50 free shipping threshold!
Q: Do you ship to my country?
A: We ship worldwide to most countries in Europe, North America, and Oceania. We’re currently unable to ship to some Asian countries and remote areas, but we’re working to expand our reach!
Q: How long does order processing take?
A: All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a tracking number once your order ships.
Q: Will I be charged customs fees?
A: No surprises! All potential customs and import fees are calculated at checkout for complete transparency before you pay.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return policy from the date of delivery. Items must be in original condition with tags attached. We recommend keeping your packaging until you’re sure you want to keep the items.
Q: How do I initiate a return?
A: Simply email our customer service team at [email protected] with your order number and which items you’d like to return. We’ll guide you through the easy process!
Q: When will I get my refund?
A: Refunds are processed within 5 business days after we receive your return. The timing for the refund to appear in your account depends on your bank/payment provider.

Account & Customer Service

Q: How do I contact customer service?
A: Our friendly team is always happy to help at [email protected]. We typically respond within 24 hours on business days.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to get your fashion to you ASAP! Email us immediately at [email protected] with your order number – if it hasn’t been processed yet, we may be able to help.

Still have questions? We’re here to help! Reach out to our customer happiness team at [email protected] and we’ll get back to you faster than our standard shipping delivers your fashion finds!

Happy shopping from the Cheap Clozi Vibe team! 💕