At Cheap Clozi Vibe, we want you to love your lingerie, nightwear, and dresses as much as we do! But if something isn’t quite right (we know how important the perfect fit is for those high-waisted knickers or party dresses), our hassle-free returns policy is here to help.

Key Points:

  • 15-day return window from delivery date
  • Free returns for UK customers (international returns at your cost)
  • Items must be unworn, unwashed, with tags attached
  • Refunds processed within 5 business days

How to Return an Item

Follow these simple steps to return your items:

  1. Initiate your return: Email us at [email protected] within 15 days of receiving your order. Use our handy template below to make it super easy!
  2. Package your items: Place the unworn, unwashed items with original tags in their original packaging if possible. For hygiene reasons, we cannot accept returns of worn intimate items like thongs/g-strings or French knickers if the hygiene seal is broken.
  3. Ship it back: UK customers can use our free return label (we’ll email this to you). International customers should use a tracked service to:

    Cheap Clozi Vibe Returns
    68 Bath Passage
    Birmingham, GB B7X 1CV

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Cheap Clozi Vibe Team,

I would like to return/exchange the following items from my order #[Your Order Number]:

  • [Item Name] – [Size/Color] – [Quantity]
  • [Item Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify – wrong size, changed mind, item faulty, etc.]

I would prefer: [Refund / Exchange for [Item Name & Size]]

My original payment method was: [PayPal/Visa/MasterCard/JCB]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

Once we receive and inspect your return (usually within 3-5 business days):

  • Timing: Refunds are processed within 5 business days after approval
  • Method: Funds will be returned to your original payment method
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error
  • International refunds: May take additional time to appear in your account depending on your bank

Exchange Policy

Want to swap for a different size or style? We’re happy to help!

  • Exchanges are subject to availability
  • If your desired exchange item is out of stock, we’ll process a refund instead
  • Price differences will be charged/refunded as needed
  • International customers may need to pay additional shipping for exchanges

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items if the hygiene seal is broken or tags removed:

  • Thongs/G-strings
  • French knickers
  • Brazilian-cut underwear

Exception: Faulty items will be accepted for return regardless of hygiene seal status – please contact us immediately if you receive a defective product.

Faulty Items

If your item arrives damaged or faulty (like our knitted jumper dresses with loose threads or thermals with stitching issues):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/fault
  • We’ll arrange a free return and expedite your replacement or refund

Need help? Our customer happiness team is ready to assist with any returns questions. Email us at [email protected] and we’ll respond within 24 hours (except weekends).

Remember – we stand by our products as firmly as our best-fitting high-waisted knickers stand by you!