At Cheap Clozi Vibe, we’re all about making you feel fabulous in our lingerie, nightwear, and dresses. Whether you’re slipping into our best-selling high-waisted knickers or twirling in a party dress, we want every purchase to be perfect. Here’s everything you need to know about shipping and returns!

Shipping Information

Processing Time: 1-2 business days to prepare your order (excluding weekends and holidays)

Shipping Methods:

  • Standard Shipping (£12.95) – Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping – For orders over £50, delivered via EMS within 15-25 business days after dispatch

Note: We ship worldwide except to some Asian and remote locations. Delivery times may vary during peak seasons.

Our Hassle-Free Returns

Not loving your purchase? No worries! We offer a 15-day return window from the delivery date to make things right.

How to Return an Item

  1. Start Your Return
    Email us at [email protected] within 15 days of receiving your order. Use our handy template below!
  2. Package Your Items
    Place unworn, unwashed items with original tags in their original packaging when possible.
  3. Ship It Back
    • UK customers: Use our free return label (we’ll email this to you)
    • International customers: Use a tracked service to:
      Cheap Clozi Vibe Returns
      68 Bath Passage
      Birmingham, GB B7X 1CV

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Cheap Clozi Vibe Team,

I would like to return/exchange the following items from my order #[Your Order Number]:
[Item Name] – [Size/Color] – [Quantity]
[Item Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify – wrong size, changed mind, item faulty, etc.]
I would prefer: [Refund / Exchange for [Item Name & Size]]
My original payment method was: [PayPal/Visa/MasterCard/JCB]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

  • Timing: Refunds are processed within 5 business days after we receive and approve your return
  • Method: Funds returned to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Refunds: May take additional time to appear in your account depending on your bank

Exchange Policy

Need a different size of our Brazilian-cut knickers or want to swap that knitted jumper dress for another color? We’ve got you covered!

  • Exchanges are subject to availability
  • If your desired item is out of stock, we’ll process a refund instead
  • Price differences will be charged/refunded as needed
  • International customers may need to pay additional shipping for exchanges

Important Exceptions

For hygiene reasons, we cannot accept returns on the following intimate items if the hygiene seal is broken or tags removed:

  • Thongs/G-strings
  • French knickers
  • Brazilian-cut underwear

Exception: Faulty items will be accepted regardless of hygiene seal status – please contact us immediately at [email protected] if you receive a defective product.

Faulty Items

If your item arrives damaged or faulty (like our knitted jumper dresses with loose threads or thermals with stitching issues):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/fault
  • We’ll arrange a free return and expedite your replacement or refund

Need Help?

Our customer happiness team is ready to assist with any shipping or returns questions. Email us at [email protected] and we’ll respond within 24 hours (except weekends).

Remember – we stand by our products as firmly as our best-fitting high-waisted knickers stand by you!