Term and Conditions

Last updated: [Insert Date]

1. About Us

Cheap Clozi Vibe (“we”, “us”, or “our”) operates the website www.clozivibe.com, offering stylish and comfortable lingerie, nightwear, and dresses at affordable prices. Our company is registered at 68 Bath Passage, Birmingham, GB B7X 1CV.

2. Your Account

2.1 Account Creation

To make purchases, you may create an account by providing accurate and complete information. You’re responsible for maintaining the confidentiality of your account credentials.

2.2 Your Responsibilities

• Provide accurate and current information
• Keep your password secure
• Notify us immediately of any unauthorized account activity
• Be at least 18 years old or have parental consent

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our products (including sizes, colors, and materials) through:

• Detailed product pages
• High-quality images
• Size guides

However, slight variations may occur due to screen settings and photography lighting.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we’ll notify you and either:

• Offer a suitable alternative, or
• Process a full refund

4. Orders and Payments

4.1 Placing an Order

By placing an order, you:

• Agree to pay the full amount including taxes and shipping
• Confirm all provided information is accurate
• Authorize us to process your payment

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted systems.

4.3 Pricing

We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

• Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: For orders over £50, delivered via EMS within 15-25 business days after dispatch

Note: We cannot ship to some Asian and remote locations. Delivery times may vary during peak seasons.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected] within 30 days of dispatch.

6. Returns and Refunds

6.1 Return Policy

We offer a 15-day return window from the delivery date for most items. To be eligible for return:

• Items must be unworn, unwashed, and in original condition with tags attached
• Intimate items (thongs, G-strings, French knickers, Brazilian-cut underwear) must have intact hygiene seals

6.2 Return Process

To initiate a return:

1. Email us at [email protected] within 15 days
2. Package items securely in original packaging when possible
3. Ship to: Cheap Clozi Vibe Returns, 68 Bath Passage, Birmingham, GB B7X 1CV

6.3 Refunds

• Processed within 5 business days after we receive and approve your return
• Issued to your original payment method
• Original shipping costs are non-refundable unless the return is due to our error

6.4 Exchanges

We’re happy to exchange items for different sizes or colors, subject to availability. International customers may need to pay additional shipping for exchanges.

7. Intellectual Property

All content on our website (including text, graphics, logos, and images) is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our branding or product images for commercial purposes
• Reverse engineer any website components

8. Limitation of Liability

To the fullest extent permitted by law, Cheap Clozi Vibe shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Issues arising from events beyond our reasonable control (e.g., natural disasters)

Our total liability for any claim related to our products or services shall not exceed the purchase price of the relevant items.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last updated” date. Your continued use of our services constitutes acceptance of the updated terms.

12. Contact Us

For any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: Cheap Clozi Vibe, 68 Bath Passage, Birmingham, GB B7X 1CV